singpass counter​ 12 25

singpass counter​ 12 25

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Singpass counter is a physical service point where you can get help with Singpass issues or applications.

These counters are useful if you have trouble setting up Singpass online, lost access to your account, need to verify your identity, or want to reset your password.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Opening hours are usually Monday to Friday, with some locations open on Saturdays—always check the timing before making a trip.

If you prefer face-to-face assistance or run into problems singpass counter​ 12 25 online, heading to a Singpass counter is the fastest way to get help.